Store Policies

All sales are final. Each bandana is handcrafted and made with care specifically for your pet.

We do not accept returns or exchanges for sizing issues. Please carefully review our size guide before ordering.

Exception: If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos, and we will resolve the issue.

Refunds are only issued in the following circumstances:

• Item not delivered within 30 days of purchase (with valid tracking showing no delivery)
• Incorrect item sent (must provide photo proof)
• Item arrives damaged (must provide photos within 48 hours)

Refunds will be processed within 5-7 business days to your original payment method.

Processing Time: 1-3 business days after payment confirmation

Shipping Method: USPS First Class Package Service (2-5 business days)

Tracking: You will receive a tracking number via email once your order ships. You can also track your order anytime using our order tracking page.

Shipping Locations: We currently only ship within the United States (all 50 states).

Note: Delivery times are estimates provided by USPS and are not guaranteed. ThreadNWags is not responsible for delays caused by the carrier, weather, or other circumstances beyond our control.

Contact Method: Please use our contact form for all inquiries.

Response Time: We aim to respond within 2-3 business days.

Business Hours: We process messages Tuesday and Thursday evenings.

Note: We are a small shop. To maintain quality and keep our focus on the work, we limit communication hours.

Orders may be cancelled within 1 hour of placement. After this time, your order enters production and cannot be cancelled.

To request cancellation, use the contact form immediately after placing your order.

Each bandana is handcrafted and unique. While we strive for consistency, slight variations in fabric placement, stitching, and appearance are normal and part of the handmade process.

Product photos are representative samples. The exact item you receive may vary slightly in appearance while matching the listed measurements.

Measurements are accurate - Each listing shows the exact neck size range and drop length for that specific item.

Information We Collect:

• Name and shipping address
• Email address for order confirmation and tracking updates
• Payment information (processed securely through Stripe - we never see or store your card details)

How We Use Your Information:

• Process and fulfill your order
• Send shipping updates and tracking information
• Respond to customer service inquiries

Data Sharing: We only share your information with third parties necessary to fulfill your order (USPS for shipping). We never sell or share your data for marketing purposes.

Data Security: Your information is stored securely and transmitted using industry-standard encryption (SSL/TLS).

Your Rights: You may request deletion of your data at any time by contacting us. Order records will be retained for 7 years for tax purposes.