Contact Us
Need help with an order or product question? Replies sent within 2-3 business days.
Thread 'n Wags - Handcrafted Dog Accessories
Response time: 2-3 business days
Questions About Handmade Dog Bandanas
Every Thread 'n Wags piece is hand-sewn in Texas to an exact neck range — not sized by S/M/L guesswork. Before writing in about fit, have a look at the sizing guide. It walks through a 30-second measurement and shows which listed neck range will sit right on your dog.
Turnaround and shipping. Each piece is one-of-a-kind, so once an order is placed, that piece is yours — pulled from inventory and shipped via USPS within 1–3 business days. Flat $5 shipping anywhere in the US. A tracking email is sent automatically when the label prints.
Sizing and fit. Each bandana slides over any collar with a no-tie pass-through. If your dog is between sizes, send the neck measurement and the current listing that fits best can be identified for you.
Returns. 30-day returns on unused items in original condition. Return shipping is paid by the customer, and because each piece is one-of-a-kind, exchanges are not offered — but if something doesn't fit, write in and an alternative listing can usually be matched. Full details on the store policies page.
About the studio. Thread 'n Wags pieces are hand-sewn one at a time in a small studio in Hale Center, Texas. When a Style sells out, that fabric is gone and the next batch is a different cut in the same spirit. If a particular piece matters to you, the fastest way to lock it in is to buy it now, or get first look at the next batch.